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As an employer, you want to make sure everything is running smoothly. Just like a guest, but a professional eye checks your business unannounced and reporting to you will allow you to see what you did right or wrong.
As Otelist, we understand your concerns and will help you to come out smoothly from these difficulties. Mystery Guest Auditing is an under ther cover control of the operation of your hotel. You can improve your operation with Mystery Guest Auditing control; thus, you can increase your guest satisfaction.
Based on your request, Otelist sends Mystery Guest Auditing inspector to stay at your hotel. This person observes and reports all possible units with a guest ID.
Mystery Guest Auditor’s stay period is adjusted based on your request. The auditor can audit from half a day to approximately 5 days.
When the audit is completed, we will have interviews with the management team and then a report with our recommendations will be conveyed to you.